Frequently Asked Questions
On this page, you will find answers to the questions we are most frequently asked.
Frequently Asked
You can see our answers by clicking on the question you are interested in. If you do not find the answer to your question on this page, please contact our customer service.
We use a biodegradable cleaning product line made in Kotka, Finland. Our cleaning products do not contain synthetic fragrances; they are made with eucalyptus oil, which leaves a fresh eucalyptus scent after cleaning.
We also use a few individual products, such as oven cleaner, which is of foreign origin and contains synthetic fragrances.
Absolutely! You can be at home or spending time elsewhere – the choice is entirely yours!
Yes, you can. Providing us with a spare key allows the cleaners to access your home for cleaning when you are not there to open the door. You can bring the key to our office at least a week before the scheduled cleaning appointment. NOTE! If there is less time before the cleaning, please contact our customer service.
You can also hand over the key directly to the cleaners during the cleaning appointment. They will create a key handover certificate and bring the key to our office.
The primary working language of our cleaners is English. Our customer service is always available in at least Finnish and English.
Please contact our customer service if you are concerned about language barriers.
For regular cleaning orders, we bring the cleaning tools to the customer’s home for storage. The customer is welcome to use these professional-grade cleaning tools freely between cleanings.
Storing the cleaning tools at the customer’s home is also more hygienic, as the tools do not travel from home to home with the cleaners.
For one-time visits and window cleaning, we bring our own cleaning tools with us, but we hope to use the customer’s vacuum cleaner if it is ergonomic for our cleaners. If you do not own a vacuum cleaner, or if you only have a stick vacuum, we will bring our own vacuum cleaner with us.
Yes! You can download the Koti Puhtaaksi app directly from our app page.
Don’t clean yourself; we want to do that! Picking up loose items (such as children’s toys) from the floor will make our cleaners’ work easier, but we can do that for you if you wish. Write your requests in the customer folder or our app and enjoy your free time!
Over the years, we have invested in many ways in responsibility. Ecological and domestic values have always been important in our company, which we uphold when selecting suppliers, cleaning agents, and equipment. Additionally, we aim to create respect around the cleaning industry by investing in employee well-being and customer satisfaction. Read more about our commitment to responsibility.
We strive to ensure that at least one of the cleaners has visited the location before.
We have comprehensive liability insurance that covers damages up to one million euros. If possible, take a photo of the damage immediately and contact our customer service without delay. Our customer service will assist in resolving the situation.
The minimum number of hours for a one-time cleaning is 4 hours, and for regular cleaning, it is 3 hours.
We clean on weekdays between 7 AM and 5 PM.
Pets are not an obstacle to cleaning. However, please inform us in advance so we can be prepared.
Yes, if your cottage is within our service area. What could be nicer than starting the weekend or summer vacation in a pre-cleaned cottage!
The visit and equipment fee for both regular and one-time cleanings is billed separately for each cleaning session. The price depends on the type of contract. You can find our price list here.
You can pay for the service directly with a debit or credit card, or alternatively via Klarna. Klarna accepts all major payment cards, so you can make the payment as a card charge. Klarna also offers a “Pay later” option, so you can pay for the cleaning later.
Regular cleaning will be charged to your payment card seven days before the cleaning date. If you pay with Klarna, the cleaning order will be confirmed five days before the cleaning and charged immediately after the cleaning. An order confirmation will be sent to your email immediately after the charge or confirmation of the order.
Post-invoicing is also possible in some situations.
The cost of home cleaning consists of the hourly rate and the visit and equipment fee. The price is determined by the square meters to be cleaned, the service area, and the type of contract. The labor portion is eligible for a household deduction (35% in 2026). You can find our price list on our pricing page.
You can apply for the household deduction after purchasing the services through the OmaVero online service or by mail using a separate form. Detailed instructions can be found on the www.vero.fi website or in our cleaning blog (in Finnish).
Through OmaVero, you can also report an estimate of deductible expenses to the tax authorities in advance and order a revised tax card that takes these deductions into account. This way, you can reduce your taxes during the current tax year.
As our customer, you can give us consent to report the household deductions on your behalf. You can provide consent in our app.
In some cases, it is possible to pay for our service via post-payment invoicing.
How invoicing works depends on your type of booking:
Cleanings every 4 weeks: The invoice will be sent a few days after the cleaning, or at the latest at the beginning of the following month.
One-time cleanings: The invoice will be sent a few days after the cleaning, or at the latest at the beginning of the following month.
Cleanings every 1–2 weeks: The invoice will be sent a few days after all the scheduled cleanings for the month have been completed, or at the latest at the beginning of the following month.
Unfortunately, we cannot influence the delivery time of regular mail. If you want to receive your invoice as quickly and reliably as possible, we recommend ordering an e-invoice (instructions in Finnish).
You can trust that the cleaning will be carried out exactly as agreed. After the cleaning, you’ll have the chance to review and approve the work — and every cleaning comes with our 100% satisfaction guarantee.
If the cleaning is completed in less time than the duration you paid for, we’ll credit you for the unused time.
You can make changes to the contract through the notification form on our website, and our customer service will contact you.
Alternatively, you can also contact our customer service directly by calling 050 1209, via chat, or by emailing [email protected]i.
You can reschedule or cancel a scheduled cleaning appointment free of charge a week in advance. After this, we will charge a fee according to the terms of the contract (100% for cancellations and 50% for postponements).
The most convenient way to reschedule a booking is directly in our customer app. In the app, you can easily make changes yourself, whenever it suits you. In case of cancellations or problems, our customer service will also help you via chat, emailing [email protected] or calling 050 1209,
We recommend rescheduling the cleaning appointment rather than canceling it. If maintenance cleaning is not needed at a specific time, we can clean the windows or do something else that is not normally included in maintenance cleaning.
We understand that sometimes a situation arises where the cleaning appointment must be canceled. In that case, we recommend booking a little more time for the next appointment to maintain the same quality of cleaning despite the cancellation.
We have a 5-day complaint period. Please contact our customer service immediately if you notice any issues.
The primary form of compensation is always a compensatory cleaning visit.
You can submit a complaint directly through the notification form on our website, which will be forwarded to our customer service.
The frequency of cleaning appointments is agreed upon in advance with a sales representative or customer service, so you do not need to book each appointment separately. You can conveniently see upcoming cleanings in our customer app, which you can download here.
For example, we clean your apartment every two weeks on Mondays between 08:00 and 17:00. We will inform you of the exact start time by email about a week before the cleaning if you wish.
Is There Still Something You’re Wondering About?
We are happy to provide more information about our company and services via email, phone, or during a free planning visit.
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