Leave Your Home Spotless and Move into a Cleaned New Home!

You can pay for the service directly with a debit or credit card, or alternatively via Klarna. Klarna accepts all major payment cards, so you can make the payment as a card charge. Klarna also offers a “Pay later” option, so you can pay for the cleaning later.

Regular cleaning will be charged to your payment card seven days before the cleaning date. If you pay with Klarna, the cleaning order will be confirmed five days before the cleaning and charged immediately after the cleaning. An order confirmation will be sent to your email immediately after the charge or confirmation of the order.

Post-invoicing is also possible in some situations.

The cost of home cleaning consists of the hourly rate and the visit and equipment fee. The price is determined by the square meters to be cleaned, the service area, and the type of contract. The labor portion is eligible for a household deduction (35% in 2026). You can find our price list on our pricing page.

You can apply for the household deduction after purchasing the services through the OmaVero online service or by mail using a separate form. Detailed instructions can be found on the www.vero.fi website or in our cleaning blog (in Finnish).

Through OmaVero, you can also report an estimate of deductible expenses to the tax authorities in advance and order a revised tax card that takes these deductions into account. This way, you can reduce your taxes during the current tax year.

As our customer, you can give us consent to report the household deductions on your behalf. You can provide consent in our app.

In some cases, it is possible to pay for our service via post-payment invoicing.

How invoicing works depends on your type of booking:

Cleanings every 4 weeks: The invoice will be sent a few days after the cleaning, or at the latest at the beginning of the following month.

One-time cleanings: The invoice will be sent a few days after the cleaning, or at the latest at the beginning of the following month.

Cleanings every 1–2 weeks: The invoice will be sent a few days after all the scheduled cleanings for the month have been completed, or at the latest at the beginning of the following month.

Unfortunately, we cannot influence the delivery time of regular mail. If you want to receive your invoice as quickly and reliably as possible, we recommend ordering an e-invoice (instructions in Finnish).

You can trust that the cleaning will be carried out exactly as agreed. After the cleaning, you’ll have the chance to review and approve the work — and every cleaning comes with our 100% satisfaction guarantee.

If the cleaning is completed in less time than the duration you paid for, we’ll credit you for the unused time.

You can reschedule or cancel a scheduled cleaning appointment free of charge a week in advance. After this, we will charge a fee according to the terms of the contract (100% for cancellations and 50% for postponements).

The most convenient way to reschedule a booking is directly in our customer app. In the app, you can easily make changes yourself, whenever it suits you. In case of cancellations or problems, our customer service will also help you via chat, emailing [email protected] or calling 050 1209,

We recommend rescheduling the cleaning appointment rather than canceling it. If maintenance cleaning is not needed at a specific time, we can clean the windows or do something else that is not normally included in maintenance cleaning.

We understand that sometimes a situation arises where the cleaning appointment must be canceled. In that case, we recommend booking a little more time for the next appointment to maintain the same quality of cleaning despite the cancellation.

We have a 5-day complaint period. Please contact our customer service immediately if you notice any issues.

The primary form of compensation is always a compensatory cleaning visit.

You can submit a complaint directly through the notification form on our website, which will be forwarded to our customer service.

The frequency of cleaning appointments is agreed upon in advance with a sales representative or customer service, so you do not need to book each appointment separately. You can conveniently see upcoming cleanings in our customer app, which you can download here.

For example, we clean your apartment every two weeks on Mondays between 08:00 and 17:00. We will inform you of the exact start time by email about a week before the cleaning if you wish.